Every order from Pawtidycomes with a unique tracking number so you always know where your package is.
How to track your order
- Once your order ships, you'll receive a confirmation email containing your tracking number.
- Click the tracking link in the email to see live updates on your delivery status from origin to your doorstep.
- If you can't find your tracking email, please check your spam or junk folder, or reach out to us at zetastoresupport@gmail.com and we'll resend it.
Delivery insurance
Every Zeta order is fully insured against loss, theft, and damage in transit — at no extra cost to you. If your package arrives damaged, gets lost, or is stolen after delivery, contact us within 7 days and we'll make it right with one of the following:
- A full refund for your order, or
- A free replacement shipped to you at no additional cost.
How to file a claim
Email us at zetastoresupport@gmail.com with the following:
- Your order number
- A short description of the issue
- Clear photos of the damaged item or packaging (if applicable)
Our support team responds within 24 hours, Monday through Friday, and we'll process your claim as quickly as possible. We're committed to making sure every order arrives in perfect condition — and if anything goes wrong, we've got you covered.